Support

Last updated: 23 September 2026

Need help with one of our apps or games? We’re happy to help. This page is the support page for all apps and games published by Lanista Danışmanlık Anonim Şirketi on the App Store and Google Play.

This page is also available in Türkçe.

Contact support

Email us at hey@lanista.vc. We aim to reply within 2 business days. To help us resolve your issue quickly, please include:

• the name of the app or game;
• your device model and operating system version (e.g. iPhone 15, iOS 19);
• your in-app player ID, if shown in the app’s settings;
• a short description of the issue and, if possible, a screenshot.

Purchases and refunds

In-app purchases are processed by Apple or Google, so refunds are handled by them:

• App Store: request a refund at reportaproblem.apple.com.
• Google Play: follow Google’s refund instructions.

If you made a purchase but did not receive your item, first try restarting the app or using “Restore purchases” in the app’s settings. If the problem continues, email us with your order / receipt number and we’ll sort it out.

Account and data deletion

You can ask us to delete your account and the personal data associated with it at any time, for any of our apps and games.

How to request deletion

1. In the app (where available): open Settings → Account / Privacy → Delete account and confirm.
2. By email: send an email to hey@lanista.vc with the subject “Account Deletion Request”, including the name of the app and your in-app player ID. If the app has no player ID, tell us the email address or platform account (Game Center / Google Play Games) you used.

We may ask you to confirm the request to make sure it comes from the account owner. We complete deletion within 30 days of confirmation.

What is deleted

• your account and profile (player ID, username, avatar);
• game progress, in-game inventory and Virtual Items;
• gameplay, analytics and device identifiers linked to your account;
• support correspondence not required for legal purposes.

What may be kept

• purchase and transaction records, kept for the period required by tax and commercial law (generally 10 years);
• data we must keep to comply with a legal obligation, prevent fraud, or establish or defend legal claims;
• data that has been anonymised so it can no longer identify you.

Deletion is permanent: your progress and any Virtual Items cannot be restored afterwards. Deleting your data does not cancel subscriptions — please cancel those in your App Store or Google Play account settings. You can also ask us to delete some of your data without deleting your account by emailing the same address.

For more about how we handle your data, see our Privacy Policy and KVKK Notice.

Developer